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678.256.2900
Firstlogic Solutions, LLC
3235 Satellite Blvd Ste 300
Duluth, GA 30096-8688
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Creating better customer experiences is the foundation of building customer loyalty.  Customer experience (CX) is the interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touch-points the customer interacts with, and the environments the customer experiences during their experience.  This interaction includes a customer’s attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service.

Features

  • Recognize and reward longtime customers through personalized loyalty programs
  • Develop a unified view of your customer across all marketing channels
  • Customize customer messages and promotions based on purchase history and preferences
  • Target promotions and offers based on geographic regions from precise geocoding
  • Encourage customer visits to brick and motor retail locations near customer address
  • Follow your customer as they move households with change of address information
  • Drive higher customer satisfaction and loyalty with increasing follow-on sales
86%

of buyers will pay more for a better customer experience

1%

of customers feel that vendors consistently meet their expectations (CEI Survey)

70%

of buying experiences are based on how customers feel the vendor treats them (CEI Survey)

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