Professional Services
Implement your Firstlogic Solutions® or SAP® data quality software investment quickly with a Rapid Deployment Solution (RDS) using a range of advisory and implementation services with unique expertise and a combination of “best practices”. Enable your team with hands-on training and mentoring sessions customized to your environment for maximum self-reliance.
Advisory Services
Leverage the expertise of our data quality experts to assess the quality of your company’s data using the latest tools and best practices to optimize the precision, performance and productivity.
Data Quality Assessment
Gain insight into the health of your organization’s data quality with a data quality assessment delivered by our data quality experts. We will process a sample set of your data using the latest Firstlogic® and SAP® data quality tools to find data anomalies and opportunities for improvement.
Scope of Work
- Deliver pre-engagement discovery & requirements session.
- Import sample customer data into SAP Information Steward.
- Perform data profiling to assess data integrity, conformity, completeness, and accuracy.
- Perform data matching to determine data duplicates.
- Perform multi-level house-holding with unique keys for all duplicate groups.
- Develop a data profiling scorecard to display data quality results.
- Prepare data quality assessment findings based on the data profiling results.
Duration
Up to 4 hours.
Fees
Complimentary for Firstlogic or SAP customers and prospects.
Firstlogic® Data Quality (DQ) Health Check
Optimize your Firstlogic® Data Quality (DQ) environment and leverage all of the capabilities of your world-class data quality platform. Our product specialists will review your deployment of FirstPrep®, ACE®, DataRight IQ®, Match/Consolidate®, Workflow IQ® and PAF Manager® and offer tangible “best practices” to increase your company’s data quality precision, performance and productivity.
Scope of Work
- Review Firstlogic DQ system architecture for performance and scalability.
- Review JobFile configuration file settings.
- Review job warnings and errors.
- Review job history and performance metrics.
- Review security and authentication configuration.
- Review adherence to data quality best practices.
- Review job maturity and efficiency.
- Review opportunities to deliver more value from your Firstlogic DQ investment.
Duration
Up to 4 hours.
Fees
Complimentary for Firstlogic customers.
SAP® Data Services (DS) Health Check
Gain insight into the health of your SAP® Data Services deployment and ensure you are taking advantage of the power of the platform. Our expert consultants will evaluate the overall health of one installation and work closely with your team to identify any areas of opportunity for added value.
Scope of Work
- Review Data Services system architecture for performance and scalability.
- Review DS component logs and configuration.
- Review batch & real-time configuration, job warnings and errors.
- Review overall job history and performance metrics.
- Review security and authentication configuration.
- Review repository health and configuration.
- Review adherence to data quality best practices.
- Review overall job maturity and efficiency.
- Review Information Steward, Data Quality Management and Data Integrator health.
- Review opportunities to deliver more value from your SAP Data Services investment.
Duration
Up to 4 hours.
Fees
Complimentary for SAP customers.
Proof-of-Value
Our data quality experts will prove the value of the Firstlogic® Data Quality (DQ) or SAP® Data Services (DS) platform using your test data and your success criteria to help you make an informed decision of your data quality platform.
Scope of Work
- Deliver Pre-engagement discovery & requirements session.
- Develop success criteria to prove the value of the data quality platform.
- Build sample jobs for address cleansing, data cleansing and/or matching as specified.
- Process jobs with customer test data and create output files.
- Review output files for alignment to success criteria.
Duration
Up to 4 hours.
Fees
Complimentary for Firstlogic or SAP customers and prospects.
Implementation Services
Ensure project success and user adoption with proven Firstlogic® Data Quality or SAP® Data Services deployment services leveraging the expertise and best practices of our data quality experts.
Rapid Deployment Solutions (RDS)
Kick-start your Firstlogic® or SAP® implementation with a Rapid Deployment Solution (RDS) leveraging “best practices” and pre-built jobs and dataflows delivering effective results within a few short weeks.
Scope of Work
- Deliver pre-engagement requirements & scope session.
- Install Firstlogic® or SAP® software & address directories.
- Prepare a custom Software Installation Guide (SIG).
- Develop & test address cleansing, data cleansing and/or matching jobs or dataflows.
- Deliver knowledge transfer sessions on software “best practices”.
- Prepare an Engagement Summary Document (ESD).
Custom Implementations
Leverage one of our data quality experts on your implementation team to integrate Firstlogic® or SAP® data services into your custom application or enterprise software based on your project schedule.
Scope of Work
- Deliver pre-engagement requirements & scope session.
- Install Firstlogic® or SAP® software & address directories.
- Prepare a custom Software Installation Guide (SIG).
- Develop & test address cleansing, data cleansing and/or matching jobs or dataflows.
- Integrate address cleansing, data cleansing and/or matching jobs or dataflows into custom application.
- Deliver knowledge transfer sessions on software “best practices”.
- Prepare an Engagement Summary Document (ESD).
Upgrades & Migrations
Engage with our services team to keep your Firstlogic or SAP data services platform on the latest software release with a simple upgrade or more extensive platform migration.
Scope of Work
- Deliver pre-engagement requirements & scope session.
- Identify software versions of Firstlogic® or SAP® software & address directories.
- Install latest releases of Firstlogic® or SAP® software & address directories.
- Prepare a custom Software Installation Guide (SIG).
- Test a sample of address cleansing, data cleansing and/or matching jobs or dataflows.
- Deliver knowledge transfer sessions on software “best practices”.
- Prepare an Engagement Summary Document (ESD).
Platform Optimizations
Optimize your Firstlogic® or SAP® data services investment to increase your system’s precision, performance and productivity.
Scope of Work
- Deliver pre-engagement requirements & scope session.
- Review system architecture for performance and scalability.
- Review job or dataflow configuration file settings.
- Review job or dataflow warnings and errors.
- Review job or dataflow history and performance metrics.
- Review security and authentication configuration.
- Review adherence to data quality best practices.
- Review job or dataflow maturity and efficiency.
- Recommend opportunities to increase performance and scalability.
- Deliver knowledge transfer sessions on software “best practices”.
- Prepare an Engagement Summary Document (ESD).
Training Services
Leverage Firstlogic’s “on-premise” or “on-line” web training and best practices using your data to increase knowledge transfer effectiveness.
Firstlogic® Data Quality (DQ) Training
Enable your team to leverage the power of Firstlogic DQ software platform with one-on-one or one-to-many training sessions.
Software Training Sessions Available for:
- FirstPrep®
- Address IQ®
- DataRight IQ®
- Match IQ®
- Enhance IQ™
- PAF Manager®
- Workflow IQ®
SAP® Data Services (DS) Training
Empower your team with hands-on training on the SAP Data Services (DS) platform with one-on-one or one-to-many training sessions.
Software Training Sessions
- Data Services (DS)
- Data Quality Management (DQM)
- Data Integrator (DI)
- Information Steward (IS)
- Agile Data Preparation (ADP)
Support Services
Our Support Analysts are available to assist you via telephone, email or support portal. Call or email our Support team or Access our customer support portal to get software updates, address directories, knowledge base articles (KBA’s) and product documentation.
Contact our Support Services team to report software incidents and get helpful assistance with problem determination, verification and resolution.
Customer Portal
The customer portal provides you with the ability to enter a support incident 24 hours by 7 days and provides resources such as KBA’s and documentation. If you don’t find what you’re looking for on the portal, and need technical assistance please call or email the support team.
Hours of Operation
Standard Support:
Monday – Friday 8:30am CT to 5:30pm CT
Email:
If you would like to email us directly please submit your message on our Contact Us page.
Telephone:
Telephone support is available to customers at 1-888-844-8300.